Your 100% Satisfaction Is Our Goal

When you need help, we’re here to make it easy.

Whether you have a quick question, need technical support, or want expert guidance, our team is ready to assist. Choose the contact option that works best for you, and we’ll connect you with the right expert to get the answers you need—quickly and efficiently.

CONNECT WITH US EXTEND WIMS WITH RIO MOBILE

Support Portal

Discover the latest WIMS Platform updates, share your ideas in the Community, open a support case, or get immediate answers 24/7 in our newest knowledge articles and information.

Historic Knowledge Base

Access the Knowledge Base for WIMS Platform historical installations and product information.

Aquatic Academy

Training videos and courses are available online to get started quickly or watch advanced topics to enhance your skills. Contact your Account Manager to create your login credentials.

The Partnership Between
Hach & Aquatic Informatics

The products within the Hach Data Management Solutions Portfolio, including the Hach WIMS Platform have been centralized at Aquatic Informatics along with their existing product, WaterTrax and the new WIMS Rio product, to leverage Aquatic Informatics’ experience as a world-class provider of water data management software and cloud solutions to support our customers in their data management journeys.

Hach WIMS will now be known as the Hach WIMS Platform, while WIMS Rio, formerly known as ACO, is the new software solution that takes the place of Claros Collect. The Hach Implementation and Support teams, and subject matter experts that you have traditionally worked with are now part of the Aquatic Informatics team and will continue to provide you with service and support.