Your 100% Satisfaction Is Our Goal

We take pride in delivering the best customer service to keep you focused on what matters.
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Starting Your Journey

New customers receive a welcome package by email from a helpful customer support specialist, with all the information needed to get up and running as fast as possible. The email includes your credentials for online access to the Support Portal, your license key and serial numbers (if applicable), and an easy-to-follow getting started guide.

I’ve worked as a professional programmer for over 20 years, and implemented many third-party software, but have never been as impressed and pleased with the customer support as I’ve been with Aquatic Informatics. Both the quickness and usefulness of the responses has been great!

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Suzanne Tillery, International Boundary and Water Commission

Software Support and Training

Speak directly with one of our knowledgeable and friendly support specialists or track the progress of your support cases in the Aquatic Support Portal. We also offer interactive training content to ensure adoption of our software within your team.
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Professional Services

Our professional services, training, and support teams are all dedicated to your success. Connect with us to discover how we can assist you with your migrations, integrations, and daily operations.

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Software Upgrades

Get regular software updates and enhancements. You will be notified via email and within the Aquatic Support Portal, so that you can take immediate advantage of the latest innovations.

Intro And Training Videos
Aquatic Academy

Training videos are available online in Aquatic Academy. At your leisure, you can access courses to get started quickly or watch advanced topics to enhance your skills.

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We succeed when our customers succeed.

From project kick-off, through implementation and training, and in ongoing support, our team is fully committed to helping our customers get more from their water data.
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What our team is saying.

We asked our Customer Success team about what drives their passionate dedication to our customers.

Aqi Support Luca Tomei

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Since the day I started at Aquatic Informatics, I felt like I was part of something big…something important. As a member of the Customer Success team I am able to experience this first hand—our team is all about working together, in synergy with the customer, helping them succeed to reach their goals by effectively using our suite of products, and getting help and information through the Aquatic Support Portal. It is extremely rewarding for me to see customers that are happy when their issue is resolved or their query has been answered, as this means I have contributed to our mission, which is ultimately to protect life across the planet.
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– Luca Tomei, Team lead, Customer Support

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Coming from an engineering background, I really enjoy the problem-solving aspect of my role. Each customer can have a different approach or a unique application of our tools, and they come from all over the world and all walks of life. Guiding a customer through their implementation journey into being operational with our software is very rewarding; it is so satisfying to hear how the software can improve a user’s everyday workflows. I get to work with clever, like-minded people on interesting problems and projects that support the protection of this important global resource; I am proud to be part of this team and looking forward to seeing it grow.
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– Karen Osborne, Professional Services Team Lead – Aquarius

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Our team is here for you.

Sign in to the Aquatic Support Portal to open a support case, watch how-to videos, read product documentation, ask a question in our community forum, make a suggestion or vote on new ideas, and more.
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