What’s Different Between WIMS Rio and Collect?
Rio provides more flexible naming for locations and parameters and allows Monthly Data Entry Forms to be imported to use in Rio. Your WIMS set up can also be imported, providing a user experience more like WIMS. The Bluetooth device capabilities that were found in Claros Collect will NOT be available through Rio. If you have questions about Bluetooth instrumentation, or were using that in association with Claros Collect, please reach out to (800)-677-0067 Extension 2.

For software support, please contact Aquatic Informatics Support at wims_support@aquaticinformatics.com or 1-(877) 546-5699 x 1.

Existing WIMS Customers without Collect

Overview of Rio for WIMS Customers
We are reaching out to WIMS customers to share a new water data management product we recently launched. WIMS Rio, is the next generation in compliance and operations data management, patterned on the best features of both WIMS and WaterTrax to combine multiple data sources into regulatory reporting, visualization, and decision support. Developed by Aquatic Informatics, WIMS Rio is a powerful addition to the WIMS system you are currently using, and it will provide you with field data collection. If your organization could benefit from field data collection, please reach out to your Hach sales representative or email us directly at sales@aquaticinformatics.com to discuss how you’re using WIMS today and how other solutions like Rio could further improve your organization’s performance in the future.

Frequently Asked Questions

What is Changing? 
Select solutions in the Hach Claros data management portfolio, including Hach WIMS and WIMS Rio are now centralized with Aquatic Informatics, which will be providing all support, service, and product development for these products.  Aquatic Informatics will also be playing a larger role in supporting sales, including support and subscription renewals, and we will be working closely with your Hach sales representative through the sales process.     

The Hach Implementation and Support teams, and subject matter experts that you have traditionally worked with are now part of the Aquatic Informatics team and will continue to provide you with service and support.  

The WIMS and WIMS Online platforms are not changing at this time, but we are working to accelerate development of an exciting new software platform, WIMS Rio.    

Who is Aquatic Informatics? 
With headquarters in Vancouver Canada, Aquatic Informatics has provided software solutions, for almost 20 years, that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust Aquatic Informatics to acquire, process, model, and publish water information in real time. We offer a full range of solutions across the water cycle that drive efficient management of critical water data and information to help protect human health and reduce environmental impact.  With solutions for compliance reporting, operations data management, asset and work order management, and real-time time-series monitoring, Aquatic Informatics has solutions that scale from the smallest utility to nationwide programs supporting thousands of users. You can learn more about Aquatic Informatics and our software solutions at https://aquaticinformatics.com.   

What is the relationship between Hach and Aquatic Informatics? 
Hach and Aquatic Informatics are separate operating companies within the Danaher Water Quality Platform, which together provide you with a powerful array of water management solutions. We operate separately but collaborate to enable Danaher’s Shared Purpose – Helping Realize Life’s Potential – and our shared Water Platform mission to advance the quality and delivery of water.   

Why are these changes happening? 
The Hach products in the data management portfolio have been centralized to Aquatic Informatics to leverage Aquatic Informatics’ experience as a world-class provider of water data management solutions to support our customers in their data management journeys.  

Hach Collect is being replaced by Rio to equip customers with an innovative cloud-based solution supported by a powerful future roadmap with continued investment, innovative feature sets and improved capabilities.  

The Hach and Aquatic Informatics commitment to Danaher Business System (DBS) principles of innovation and constant improvement have driven these changes, which will improve implementation, support, and enablement of Rio and WIMS through Aquatic Informatics’ service and support organization and provide valuable access to the Aquatic Informatics Learning Management System within Aquatic Informatics’ Aquatic Academy.   

What is happening with my WIMS and WIMS Online renewal?
Because Aquatic Informatics has the software account management capabilities to best manage your software/subscription entitlement and renewal data, your renewals will be transitioning over to Aquatic Informatics. Aquatic Informatics’ Account Managers will work closely with your Hach Sales Representatives to ensure that your notice of renewal and quotation reaches you so that you can renew in a timely manner.  They will work with you in setting up Aquatic Informatics as a vendor in your system so your renewal will not be interrupted. In some situations where you have a statewide purchasing contract, we will work with you on how your renewal is best handled. All customers should be expecting to hear from Aquatic Informatics Account Managers regarding your renewal at least three months prior to your renewal date. We have designed this process to help support your Hach sales representative, and rest assured that you will continue to work closely with them on a day-to-day basis. 

What is the Rio solution? 
Rio is the next generation in compliance and operations data management solutions. Developed by Aquatic Informatics, Rio is the home for your operations data and enables you to organize all your data sources, from lab, process, and field, into one secure, cloud-based location, simplifying data sharing and analytics, while protecting data integrity.  

How does WIMS Rio fit with Claros and Hach’s Claros Enabled Devices? 
WIMS Rio is part of the Claros data management solutions and will continue to integrate with Claros’ Mobile Sensor Management (MSM) solution.  There are no plans to directly interface Rio with Hach Claros-enabled field instruments.