Aquatic Informatics

Support

 

AQUARIUS 360° Support
More Than Your Typical Support Center

The AQUARIUS customer support team is dedicated to ensuring that every AQUARIUS customer is 100% satisfied.  We take pride in delivering the best customer service in our industry.


AQUARIUS 360° Support allows AQUARIUS customers to connect with comprehensive support and training services through multiple channels according to their preference. Whether it is on the phone, through e-mail, through an interactive web meeting, or through our new online customer support portal, AQUARIUS customers can decide what support they need, when they need it, and how they want to receive it.

 

Get online, on-demand access to training videos and materials, the latest software updates and a searchable solutions database.  Track the support cases you have raised and monitor their progress.
 


Speak directly to one of our knowledgeable and friendly support center representatives. We focus on one-to-one personal service and will work with you until your issue is resolved.


We are constantly improving and enhancing AQUARIUS based on customer feedback.  The AQUARIUS 360° Support and Maintenance agreement includes these regular software updates and enhancements.

 


The AQUARIUS 360° Support and Maintenance agreement also includes one-on-one, interactive, web-based training seminars with a customer support specialist.  Book these sessions at your convenience and as you need them throughout the life of your Support and Maintenance Agreement.

  • during office hours clients have unlimited email and telephone access to our support team (7:30am to 5:00pm PST)
  • outside of business hours customers can submit cases and requests online using the support portal or via e-mail


Additional Support Services
Additional project management and support services are available above and beyond the standard Support and Maintenance Agreement.


Our support team offers optional on-site training courses for groups and individuals that are tailored to your organization. Our multi-day extensive curriculum and experienced instructors ensure that your team gets up and running as fast as possible.
 
Our Project Management team can be engaged to ensure your adoption of AQUARIUS is as smooth as possible as you set up new workflows, migrate data from legacy systems, integrate with existing data sources or specify custom software requirements.