Your 100% Satisfaction Is Our Goal

We take pride in delivering the best customer service and highest level of support in the industry. Sign in to the Support Portal today!

Open a support case, watch how-to videos, read product documentation, ask a question in our community forum, make a suggestion or vote on new ideas, and download software.
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Aquatic Informatics support team.

“It’s great to learn how people use our software to solve water management problems worldwide. I love helping users find new ways to use our software. I take great pride in helping water resource technicians and managers make important decisions that affect the health of our environment.”

Welcome Package

New customers receive a welcome package by email from a helpful customer support specialist, with all the information needed to get up and running as fast as possible. The email includes your credentials for online access to the Support Portal, your license key and serial numbers (if applicable), and an easy-to-follow getting started guide.

Professional Services

Our professional services, training, and support teams, are all dedicated to your success. Connect with us to discover how we can assist you with your migrations, integrations, and daily operations.

Software Upgrades

Get regular software updates and enhancements. You will be notified with our newsletter, so that you can take immediate advantage of the latest innovations.

Intro & Training Videos

Training videos are available on the Support Portal. At your leisure, you can access introductory videos to get started quickly or watch advanced topics to enhance your skills.

Email, Phone & Online

Speak directly with one of our knowledgeable and friendly support specialists or track the progress of your support cases in the Support Portal.

Screens displaying WaterTrax, Tokay, AQUARIUS and Linko software.

Software Support & Training

We offer comprehensive training services through multiple channels to ensure 100% adoption of our software within your organization. Book these interactive, web-based, or in-person training sessions as you need them by contacting your account representative. Our customers will have the opportunity to participate in our yearly “Aquatic Insider,” an interactive, two-day event that brings together water professionals from around the world. It is a great way to stay current with new features, best practices, and industry trends, and to offer suggestions for future releases of our products.

Our Customers Say It Best


7:30am – 5:00pm PT

AQUARIUS Australia

9:00am – 5:00pm AEST


1.877.546.5699, ext. 2
7:30am – 5:00pm PT


1.877.546.5699, ext. 3
7:30am – 5:00pm PT


7:30am – 5:00pm PT