We take pride in delivering the best customer service and highest level of support in the industry. Your 100% satisfaction is our promise.

Support Cases & Resources

Sign in to the AQUARIUS 360° Support portal to:

  • Submit a support case
  • Watch how-to videos
  • Read product documentation
  • Ask a question in our community forum
  • Make a suggestion or vote on new ideas
  • Download software

Telephone & Email

North America
Toll-Free: 1.877.870.2782 ext. 1
Local: +1.604.873.2782 ext. 1
Hours: 7:30 am – 5:00 pm PST

Hours: 9:00 am – 5:00 pm AEST

Contact support by email.

Aquatic Informatics Support

“I take great pride in helping water resource technicians and managers make important decisions that affect the health of our environment.”

“It’s great to learn how people use our software to solve water management problems worldwide. I love helping users find new ways to use AQUARIUS.”

AQUARIUS Welcome Package

New customers receive a welcome package by email from a helpful customer support specialist, with all the information needed to get up and running as fast as possible. The email includes your credentials for online access to the AQUARIUS 360° Support Portal, your license key and serial numbers, and easy-to-follow download and installation instructions.

Email, Phone & Online Support

Speak directly with one of our knowledgeable and friendly support specialists. You can track the progress of your support cases in the AQUARIUS 360° Support Portal.

Software Upgrades

Get regular software updates and enhancements. You will be notified with our newsletter, so that you can take immediate advantage of the latest innovations.


We offer comprehensive training services through multiple channels to ensure 100% adoption of AQUARIUS within your organization. Book these interactive, web-based, or in-person training sessions as you need them by contacting your account representative.

You are also invited to participate in “AQUARIUS Insider,” an interactive, two-day event that brings together AQUARIUS professionals from around the world. This is a great way to stay current with new features, best practices, and industry trends, and to offer suggestions for future releases of AQUARIUS.

Introductory & Training Videos

Training videos are available on the AQUARIUS 360° Support Portal. At your leisure, you can access introductory videos to get started quickly or watch advanced topics to enhance your skills.

Professional Services

Our professional services team, training team, support specialists, and Certified Integrators are all dedicated to your success. Connect with us to discover how we can assist you with your migrations, integrations, and daily operations.