b'What Changed: Confidence Through ClarityToday, Kilgores operators have the insight they once only wishedThe Results: Small Utility, Big Impactfor. Data doesnt live in binders or siloed systems. It flows freely, powering smarter decisions and faster responses.Automated SCADA integration across seven Anomalies like chemical leaks are now flaggedwells, eliminating data lag and redundancyinstantly, allowing corrective action before issues escalate.Monthly Operating Reports are 90% automated, savingZero-touch daily production tracking, 34 hours per operator each month. reducing manual calculations by up to 60 minutes per dayDaily well production data is auto-calculated, eliminating up to an hour of manual effort every day. Predictive, visual insights that replace Real-time visualization tools help the team spot patternsreactive firefighting with informed foresightand plan ahead for seasonal shifts or conservation needs. Mobile-first workflows, enabling a new Using Rio, we now have this information at our fingertipsits fullygeneration of operators to work smarter,automated. With one click we can graphically see the entire month,not harderand soon the year. This will help us identify anomalies, predict water needs, and support conservation. says Clay Evers, Director of Public Works at City of Kilgore.Why It Worked The TakeawayRio delivered impact quickly because it was built with utilities likeSmaller utilities like Kilgore often face the same challenges as large Kilgore in mind, where time, staff, and resources are limited, but theones: regulatory pressure, aging infrastructure, and limited staff, but demands on data and compliance keep growing. with fewer resources to respond. Rio gave Kilgore a way to scale Ease of use: Operators were able to adopt the system withtheir operational intelligence without scaling their headcount.minimal training, making the transition smooth and non-disruptive By combining real-time data, mobile access, and automated reporting, Kilgore transformed from a utility reacting to crises to one Customizable templates: Reporting workflows were tailoredanticipating them.to Kilgores specific MOR requirements, streamlining compliance without forcing a one-size-fits-all approachScalable insights: From daily operations to long-term system planning, Rio provided the visibility and trend analysis needed to support both immediate decisions and future strategyCost-effective design: The platform fit within the citys budget while delivering the functionality of a much larger system, and giving Kilgore the tools to modernize without overextendingBy focusing on usability, flexibility, and long-term value, Rio helped Kilgore not only improve operations but do so in a way that was practical, sustainable, and purpose-built for small utilities.Want to future-proof your operations like Kilgore did?SEE IT IN ACTIONDiscover greater clarity, control, and confidence with WIMS or Rio. Hach WIMS helps more than 3,000 water & wastewater utilities simplify compliance, eliminate manual errors, and gain full confidence in their data. We connect the dots from lab to report, so teams can manage smarter and respond faster. Aquatic Informatics1.877.870.2782 | +1.604.873.2782sales@aquaticinformatics.com | aquaticinformatics.com'