b'CASE STUDYCity of Kilgore: Turning Crisis into Confidence with Data-Driven Water ManagementWhen a Nitrification Event Became The Shift: From Manual Workarounds to a Wake-Up Call Mobile InsightIn Kilgore, Texas, the water operations team manages a complexTo streamline operations, the City of Kilgore implemented WIMS network: two water treatment plants, seven active wells, and moreRio,a cloud-based data management solution built on the Hach than 160 miles of distribution lines, serving over 14,000 residents. WIMS platform. The system was specifically chosen for its ease of use, quick deployment, and ability to integrate with existing But like many small utilities, the team faced an ongoing challenge: tooinfrastructure, including SCADA systems. much data, and not enough clarity. With Rio in place, Kilgores water operators could:Operators logged information by hand. Reports were pieced togetherCapture and centralize data from SCADA systems and using spreadsheets and manual SQL queries. And when somethingfield deviceslooked off, like a drop in chlorine levels or a spike in demand, there was no quick way to see what was happening or why. SpottingAuto-fill regulatory reports using custom-built templatestrends meant going back through logs. Monthly Operating Reports (MORs) took hours. Everyone was working hard, but the tools werentTrack trends and anomalies instantly through real-time helping them work smarter. dashboardsThe turning point came when a nitrification event highlighted howEnter data anywhere with mobile-friendly workflows on difficult it was to detect subtle changes early. By the time the teamtablets and phones pieced together the data, the event was already in motion. It wasnt a failure of diligence. It was a failure of visibility. What once took hours each week, manually collecting, calculating, and transcribing data, was now done in minutes, or automatically.'