Case Study

East Orange County Improves Compliance with Automated 811 Process

East Orange County Improves Compliance with Automated 811 Process
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The East Orange County Water District (EOCWD) is responsible for managing over 15 square miles of sewer and water service areas for approximately 100,000 residents. Like many smaller utilities, EOCWD must juggle resources for competing priorities.

One of the ways to manage it all is to streamline processes and improve efficiencies through digitizing everyday operations. This approach led EOCWD to implement Sedaru, a Software-as-a-Service (SaaS) solution that enables utilities to automate common daily tasks, such as the processing of 811 tickets. On average, EOCWD receives 17 DigAlert tickets from 811 dispatch every day, and, on occasion, as many as 60.

Before implementing Sedaru, EOCWD used emails, phone calls, and texts to sort, dispatch, and confirm the completion of 811 locate tickets. This was not only time-consuming and tedious for staff, but also made it difficult to manage without visually seeing where all the locations were, and the status of each ticket.

The App has a tape measure feature that allows the field crew to determine the distance of the area, record information such as field status, pictures, and comments, and then automatically submit the Positive Response to DigAlert.

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Now when EOCWD receives DigAlert tickets, Sedaru parses the ticket information into the utility’s GIS, digitizes each ticket’s attributes and presents the location on a map.

The program reports all tickets and prioritizes those qualified as an emergency. Work orders can be automatically assigned or an administrator can assign field personnel based on current location, expertise, or workload, and add any special instructions before sending to the field locator’s mobile device.

EOCWD can now track, locate, and view tickets on a unified map and by streamlining the administrative side, DigAlerts can be processed quicker. And by digitizing the process, the utility gains an accessible historical record that provides defensibility in the event damage occurs. This new automation has freed up vital people resources that can now be allocated to other projects and moved the district further along its path to complete utility optimization

Sedaru makes it easy to identify tickets outside our service area and close them without going into the field. Using Sedaru, Dig Ticket has easily saved us up to 6 hours a week for marking USAs (underground service alerts)

Justin Davis, Wastewater Supervisor, East Orange County Water District
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All states have existing dig legislation and progressive states like California are tightening up the regulations on January 1, 2023. The state will require that all new subsurface installations will need to be mapped using a geographic information system (GIS) and maintained as permanent records of the operator. With the heavy fees associated with compliance issues, it’s integral that utilities are equipped with solutions that provide an intuitive and transparent 811 locate process.

In 2019, the DIRT Report released by the Common Ground Alliance estimated the annual societal costs of damages to buried utilities in the U.S. to be approximately $30 billion. So, it makes sense that the new legislation is going into effect to protect utility budgets and infrastructure as well as mitigate risk and liability.

Digitizing 811 programs can equip utilities with what they need to comply with new and evolving legislation. It is also another tool in the box for digital transformation that can raise morale as smart utilities can streamline processes and do more with less.

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